Sep 22-23, 2021
9:00am to 4:30pm
Lynnwood Convention Center
3711 196th St SW
Lynnwood, WA 98036

Tuition: $495

Conflict Workshop with Denise Lones

Do you hold back from telling clients what is in their best interest because you don't want to upset them? Have you not been upfront with a colleague or managing broker about how a situation has upset you? Real estate is a tough-enough business. You will never reach top-producer status without learning how to have difficult, but necessary, conversations. There is a formula that is easy to master, providing you the framework for saving yourself valuable time and headaches that come from not speaking your truth. This hands-on workshop will include examples and role-playing, allowing you to put your tools into action right away with confidence. You will learn:

  • Why our brains trick us into keeping our mouths closed and how to overcome your natural inclinations
  • How your past situations with conflict have shaped how you naturally resolve conflict today and how to adjust for a winning approach
  • How to maneuver any listing or buyer presentation with ease, even through difficult conflict-driven conversation
  • How to use a conflict situation to your benefit rather than allow the other person to control you with it
  • A formula that encourages conversation to resolve issues
  • How to present facts, ask questions, and tell your truth in a calm and non-emotional manner
  • How to choose words and adjust your tone to get closer to resolving conflict rather than further away from it
  • The art of being strong, calm, and firm

Your $495 tuition includes:

  • Lunch, coffee, and refreshments both days
  • 15 Washington State approved continuing education credits
  • Workbook with class content
This event has been POSTPONED In anticipation of a May 4th lifting of the State of Washington stay-at-home order, our venue has informed us that they need time to re-open their facility and will not be able to host us on the same day they return to working on-site. We are coordinating a replacement date for June/July which we will announce one the stay-at-home order has been officially lifted. You may still register for this class. If you are unable to attend on the rescheduled rescheduled date, we will issue you a full refund. For questions, contact our office at or 360-527-8904.
Registration with 15 clock hours
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