Past Client Neglect

Learn how systems help to stay in contact with past clients, and the key factors in making your system work for you.

We’ve all done it. There’s not a real estate professional out there that hasn’t at one point or another (or many times) neglected their past clients. It’s easy to do. Just like anyone else, our current clients and urgent to-do list can take up all our attention and time. So, we need to have a system to ensure that we don’t forget those past clients.

Watch the video to hear how I created my systems to stay in contact with my past clients, and the key factors in making your system work for you.

Need help with your systems? We have some great tools with easy-to-customize content that are perfect for mailing to your past clients on a regular basis. Work smarter, not harder, when creating your past-client campaign!


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By Denise Lones CSP, M.I.R.M., CDEI - The founding partner of The Lones Group, Denise Lones, brings nearly three decades of experience in the real estate industry. With agent/broker coaching, expertise in branding, lead generation, strategic marketing, business analysis, new home project planning, product development, Denise is nationally recognized as the source for all things real estate. With a passion for improvement, Denise has helped thousands of real estate agents, brokers, and managers build their business to unprecedented levels of success, while helping them maintain balance and quality of life.