Buyer Conflict

When a closing falls apart, an offer is rejected, or buyer fatigue sets in, what's your strategy for keeping your buyer moving forward? Learn how to overcome various sources of buyer conflict and lead your client to a memorable, successul transaction.

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Denise Live! Rent-Backs: Do It Right and Don't Get Sued!

Sellers are looking at rent-backs as a solution for having more time in a tight buyer market – but what if the seller decides not to leave? What if the home is damaged during the rent-back period? These situations and more can put your clients, and maybe even you, in legal limbo.

Denise Live! Saving Home Buyers from Bad Decisions

Your buyers have reached a point where they are ready to do anything to make their next offer the winning one: writing love letters, offering rent-backs, and even waiving every and any contingency – but should they? You must walk a delicate line between offering opinions and offering options. Come to Denise Live and learn how to walk the line between the two.

Difficult Client Conversations

Whether it's commission, disclosure requirements, inspection negotiations, financing errors, listing price changes, time-conflicts, enforcing your business boundaries or something else - there are endless possible challenges for a transaction. How you approach "difficult conversations" matters. Denise will show you how to negotiate these dangerous waters, how to survive them, and how to turn them into something positive.

Handling Buyer Objections in a Fast Market

Working with buyers in a fast market can be tough for agents to navigate. With the fast pace of the market and the competitive nature of offers, an agent has to be able to work fast and to navigate buyer objections.  Come learn how to dialog with your buyers to get them in tip top buying shape. Learn how to handle even the toughest buyer objections. Presented by Denise Lones, CSP, CMP, MIRM.

How to Handle Any Objection

This CD will teach you how to handle objections in a way that will have you excited for the next one. Objections are a person's way of getting more information, stalling or getting ready to buy or sell. Learn these differences and you are home free. This CD will go through every possible objection while selling real estate and show you the successful way to handle every one of them. Also included is powerful material on how to negotiate and make situations win-win for everyone.

Personal Mastery, Part 2 - The Power of Saying No

In part two of three in Denise's Personal Mastery series, Denise addresses the art of saying, "No." Learn how the inability to say no is killing your time and what to do about it.

Planning with Home Buyers When There is Nothing to Buy

The housing market has been struggling to keep up with demand for the past decade, but your buyers still have a home in mind. So, what can you do? Here are some role-playing scenarios to help your clients get in a better position to buy their next home.

The Four Different Buyer Personality Types And How To Handle Each Of Them

If you've been in the real estate business for any period of time, you've probably noticed that everybody is different. You naturally connect with some clients while others just can't seem to communicate with you. Why is that? Learn to listen for clues to your client's personality and how to talk to them in a way they'll respond to.

Working with Buyers, Part 4: Difficult Buyers

We get asked this question almost every month: What do I do when a buyer calls and says, "I need to go look at this house, I think I love it and you need to take me out right now!" What do you do?

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