Buyer Conflict

When a closing falls apart, an offer is rejected, or buyer fatigue sets in, what's your strategy for keeping your buyer moving forward? Learn how to overcome various sources of buyer conflict and lead your client to a memorable, successul transaction.

[1]  2   
Page 1 of 2

Client Questions That Make You Cringe

We've all heard them, even if you've only been licensed for a few months, it's the questions that clients and prospects ask you that make you cringe inside. Clients who want commission discounts, sellers who don't want to do repairs to their home, buyers who demand everything on an inspection be fixed. It's enough to drive an agent crazy! Listen in to how you can effectively approach these situations as we role play through these scenarios and more.

Club Call - July 2019 - Overcoming Conflict with Ease and Poise

It is easy to get worked up when someone questions your integrity or if they are making a problem into a much bigger issue than it really is. Denise shares an easy-to-follow formula that will help you take control of yourself, allowing you more control of the situation.

Club Call - March 2015 - Managing Transaction Conflict

People put all kinds of emotions into both money and property, so it's no surprise that different kinds of conflict appear during property transactions. We will be covering the conflict resolution formula and showing you a variety of examples of how it works - whether it is conflict with buyers or sellers, other agents, or other parties. We had lots of great questions during this call so listen in and enjoy!

Club Call - March 2017 - Buyer Horror Stories

From sellers not disclosing issues with the home to buyers buying the wrong property, even issues with dogs being too large for the condo building, working with buyers sometimes yields bad surprises. Denise will be sharing her buyer horror stories and how she helped find solutions.

Club Call - November 2015 - Inspection Objections

From talking to sellers about the benefits of a pre-inspection to discussing inspection findings with your buyers, negotiations and more, Denise will tackle the tough objections both buyers and sellers have around this sensitive topic.  

Club Call - October 2019 - Delivering Bad News

You may have a seller who is unrealistic on price, a buyer who doesn’t have the budget for what they want, a partnership that just is not working out, or even a photographer who doesn’t know what they are doing. As sales people, we want to connect and make everything work, but sometimes it is costing you time, money, headaches, and dragging out the inevitable isn’t good for anyone. But how do you frame up a tough conversation and try to end on a positive note?

Conflict

Today we're talking about conflict - this is a subject that gets agents nervous and unfortunately holds them back. In this tip Denise introduces how to deal with conflict.

Conflict with Clients

Conflict that arises during a transaction is almost inevitable. With clients buying or selling what is largely their largest asset, financial requirements from a lender with stringent standards, and deadlines down to the wire, conflict with clients is bound to happen. However, how do you stay composed and assume the role of a problem-solver without succumbing to the drama yourself? Denise will be addressing this question and more in this Mastery Forum.

Conflict With Other Agents, Part 2

Denise completes her two part series on conflict between agents on either side of a transaction. This time Denise addresses offer negotiation and rejection.

Denise Live! Blame Proofing Your Buyer Consultation

Careful and honest counsel from you is essential before they tour their first home and through-out the journey - yet many agents are risking trouble by accidentally setting the wrong expectations. Learn how to tell clients how it is, what facts to have at the ready, and how to guide your buyer through frustration to success.

Denise Live! Building Bridges: Conflict Resolution with Supporters

Supporters often struggle with conflict, preferring to stay as far from it as possible, but when you’re in a transaction there can be some tough decisions to be made. So what’s the solution when your supporter client is overwhelmed? How you help them negotiate a strong deal that doesn’t end with anxiety is going depend on your own personality.

Denise Live! Building Successful Relationships

Everyone knows, real estate is a relationship business - whether it’s a listing presentation, a negotiation, or in your marketing. This September we’re going to be looking at communication skills for working with different personalities – how to read your client, a broker, or even a family member, so that you can effectively understand and respond to their needs. Understanding personalities is key to reducing relationship stress, avoiding communication mistakes, marketing your business, and so much more.

Denise Live! Buyer Horror Stories

They are out there, haunting open houses and browsing online listings. It’s time for another round of Buyer Horror Stories! Join us at Denise Live for rousing true stories of bad buyers and awful buyer situations, how to spot them in advance, and what – if anything – could have been done to rescue the transaction.

Denise Live! Dealing With Imploding Transactions

Today’s housing market combines limited inventory with coronavirus complications, a recipe for tough transactions. Join real estate coach Denise Lones for a conversation on how to keep a level head, counsel clients, and navigate to the finish line when you have a transaction that is blowing-up.

Denise Live! Finding the Win-Win, Conflict Resolution with Promoters

When their conflict is directed at you or towards the other side of the transaction, promoter personalities can be a challenge to solve problems with. Whether they are moving on with their own solution, not responding to a deadline, or you’ve somehow just pushed their red button. How do you reign it in and close the deal? We’ll be looking at how all personalities can both avoid and resolve conflict with their next Promoter client.

Denise Live! Overcoming Low Appraisals

Low appraisals are a hazard in any market, but the risk increases with homes experiencing double-digit price appreciation and a low appraisal can cause all kinds of headache and heartache. So what’s the solution when the subject property appraises below market? Let's develop a problem-solving strategy that can make a difference.

Denise Live! Overcoming Obstacles - Conflict Resolution with Controllers

Controllers can be tough negotiators. They make quick decisions and solve more problems before breakfast than you might solve in a day. Like anyone, they are not always right - but they want to be right more than anyone. So unless you have confidence, they may have already made up their mind. Today we'll be covering the ins-and-outs of problem solving and closing with controllers for any personality.

Denise Live! Rent-Backs: Do It Right and Don't Get Sued!

Sellers are looking at rent-backs as a solution for having more time in a tight buyer market – but what if the seller decides not to leave? What if the home is damaged during the rent-back period? These situations and more can put your clients, and maybe even you, in legal limbo.

Denise Live! Saving Home Buyers from Bad Decisions

Your buyers have reached a point where they are ready to do anything to make their next offer the winning one: writing love letters, offering rent-backs, and even waiving every and any contingency – but should they? You must walk a delicate line between offering opinions and offering options. Come to Denise Live and learn how to walk the line between the two.

 
 
[1]  2   
Page 1 of 2