Buyer Conflict

When a closing falls apart, an offer is rejected, or buyer fatigue sets in, what's your strategy for keeping your buyer moving forward? Learn how to overcome various sources of buyer conflict and lead your client to a memorable, successul transaction.

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Client Questions That Make You Cringe

We've all heard them, even if you've only been licensed for a few months, it's the questions that clients and prospects ask you that make you cringe inside. Clients who want commission discounts, sellers who don't want to do repairs to their home, buyers who demand everything on an inspection be fixed. It's enough to drive an agent crazy! Listen in to how you can effectively approach these situations as we role play through these scenarios and more.

Club Call - Buyer Horror Stories

From sellers not disclosing issues with the home to buyers buying the wrong property, even issues with dogs being too large for the condo building, working with buyers sometimes yields bad surprises. Denise will be sharing her buyer horror stories and how she helped find solutions.

Club Call - Delivering Bad News

You may have a seller who is unrealistic on price, a buyer who doesn’t have the budget for what they want, a partnership that just is not working out, or even a photographer who doesn’t know what they are doing. As sales people, we want to connect and make everything work, but sometimes it is costing you time, money, headaches, and dragging out the inevitable isn’t good for anyone. But how do you frame up a tough conversation and try to end on a positive note?

Club Call - Inspection Objections

From talking to sellers about the benefits of a pre-inspection to discussing inspection findings with your buyers, negotiations and more, Denise will tackle the tough objections both buyers and sellers have around this sensitive topic.  

Club Call - Managing Transaction Conflict

People put all kinds of emotions into both money and property, so it's no surprise that different kinds of conflict appear during property transactions. We will be covering the conflict resolution formula and showing you a variety of examples of how it works - whether it is conflict with buyers or sellers, other agents, or other parties. We had lots of great questions during this call so listen in and enjoy!

Club Call - Overcoming Conflict with Ease and Poise

It is easy to get worked up when someone questions your integrity or if they are making a problem into a much bigger issue than it really is. Denise shares an easy-to-follow formula that will help you take control of yourself, allowing you more control of the situation.


Today we're talking about conflict - this is a subject that gets agents nervous and unfortunately holds them back. In this tip Denise introduces how to deal with conflict.

Conflict with Clients

Conflict that arises during a transaction is almost inevitable. With clients buying or selling what is largely their largest asset, financial requirements from a lender with stringent standards, and deadlines down to the wire, conflict with clients is bound to happen. However, how do you stay composed and assume the role of a problem-solver without succumbing to the drama yourself? Denise will be addressing this question and more in this Mastery Forum.

Conflict With Other Agents, Part 2

Denise completes her two part series on conflict between agents on either side of a transaction. This time Denise addresses offer negotiation and rejection.

Denise Live! Blame Proofing Your Buyer Consultation

Careful and honest counsel from you is essential before they tour their first home and through-out the journey - yet many agents are risking trouble by accidentally setting the wrong expectations. Learn how to tell clients how it is, what facts to have at the ready, and how to guide your buyer through frustration to success.

Denise Live! Building Bridges: Conflict Resolution with Supporters

Supporters often struggle with conflict, preferring to stay as far from it as possible, but when you’re in a transaction there can be some tough decisions to be made. So what’s the solution when your supporter client is overwhelmed? How you help them negotiate a strong deal that doesn’t end with anxiety is going depend on your own personality.

Denise Live! Building Successful Relationships

Everyone knows, real estate is a relationship business - whether it’s a listing presentation, a negotiation, or in your marketing. This September we’re going to be looking at communication skills for working with different personalities – how to read your client, a broker, or even a family member, so that you can effectively understand and respond to their needs. Understanding personalities is key to reducing relationship stress, avoiding communication mistakes, marketing your business, and so much more.

Denise Live! Buyer Horror Stories

They are out there, haunting open houses and browsing online listings. It’s time for another round of Buyer Horror Stories! Join us at Denise Live for rousing true stories of bad buyers and awful buyer situations, how to spot them in advance, and what – if anything – could have been done to rescue the transaction.

Denise Live! Conflict Awareness and You

Personal and professional conflict can do a lot of damage to your stress and ability to perform, ultimately hurting your success. Previously, we've looked at how the "conflict resolution circle" provides a system for working through conflict. This week we are taking a closer look at how your personality influences your conflict strategy.

Denise Live! Converting Unrealistic Buyers

Some buyers in your pipeline have completely unrealistic views of the market. They think that prices are going to plummet, that interest rates will drop back to 3%. They may be irritated that sellers have gained so much equity and, in their view, are greedy. Should you remove them from your pipeline or is there a way to get them to see the light?

Denise Live! Dealing With Imploding Transactions

Today’s housing market combines limited inventory with coronavirus complications, a recipe for tough transactions. Join real estate coach Denise Lones for a conversation on how to keep a level head, counsel clients, and navigate to the finish line when you have a transaction that is blowing-up.

Denise Live! Finding the Win-Win, Conflict Resolution with Promoters

When their conflict is directed at you or towards the other side of the transaction, promoter personalities can be a challenge to solve problems with. Whether they are moving on with their own solution, not responding to a deadline, or you’ve somehow just pushed their red button. How do you reign it in and close the deal? We’ll be looking at how all personalities can both avoid and resolve conflict with their next Promoter client.

Denise Live! Keeping Transactions Together with Badly Behaving Clients

The emotional roller-coaster of a home transaction can bring out the worst in some people. Clients can be demanding, divas, dysfunctional and more. Learn how to identify potential red-flags, how to address them early, how to navigate back to success when it falls apart, and when it is time to cut your losses.

Denise Live! List It? Refer It? Recommend It?

Denise tackles topics like listing outside of your comfort zone, listing friends' homes vs referring them out, new construction conundrums - and more.

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