Buyer Conflict

When a closing falls apart, an offer is rejected, or buyer fatigue sets in, what's your strategy for keeping your buyer moving forward? Learn how to overcome various sources of buyer conflict and lead your client to a memorable, successul transaction.

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Client Questions That Make You Cringe

We've all heard them, even if you've only been licensed for a few months, it's the questions that clients and prospects ask you that make you cringe inside. Clients who want commission discounts, sellers who don't want to do repairs to their home, buyers who demand everything on an inspection be fixed. It's enough to drive an agent crazy! Listen in to how you can effectively approach these situations as we role play through these scenarios and more.

Club Call - July 2019 - Overcoming Conflict with Ease and Poise

It is easy to get worked up when someone questions your integrity or if they are making a problem into a much bigger issue than it really is. Denise shares an easy-to-follow formula that will help you take control of yourself, allowing you more control of the situation.

Club Call - March 2015 - Managing Transaction Conflict

People put all kinds of emotions into both money and property, so it's no surprise that different kinds of conflict appear during property transactions. We will be covering the conflict resolution formula and showing you a variety of examples of how it works - whether it is conflict with buyers or sellers, other agents, or other parties. We had lots of great questions during this call so listen in and enjoy!

Club Call - March 2017 - Buyer Horror Stories

From sellers not disclosing issues with the home to buyers buying the wrong property, even issues with dogs being too large for the condo building, working with buyers sometimes yields bad surprises. Denise will be sharing her buyer horror stories and how she helped find solutions.

Club Call - November 2015 - Inspection Objections

From talking to sellers about the benefits of a pre-inspection to discussing inspection findings with your buyers, negotiations and more, Denise will tackle the tough objections both buyers and sellers have around this sensitive topic.  

Club Call - October 2019 - Delivering Bad News

You may have a seller who is unrealistic on price, a buyer who doesn’t have the budget for what they want, a partnership that just is not working out, or even a photographer who doesn’t know what they are doing. As sales people, we want to connect and make everything work, but sometimes it is costing you time, money, headaches, and dragging out the inevitable isn’t good for anyone. But how do you frame up a tough conversation and try to end on a positive note?

Conflict

Today we're talking about conflict - this is a subject that gets agents nervous and unfortunately holds them back. In this tip Denise introduces how to deal with conflict.

Conflict with Clients

Conflict that arises during a transaction is almost inevitable. With clients buying or selling what is largely their largest asset, financial requirements from a lender with stringent standards, and deadlines down to the wire, conflict with clients is bound to happen. However, how do you stay composed and assume the role of a problem-solver without succumbing to the drama yourself? Denise will be addressing this question and more in this Mastery Forum.

Conflict With Other Agents, Part 2

Denise completes her two part series on conflict between agents on either side of a transaction. This time Denise addresses offer negotiation and rejection.

Difficult Client Conversations

Whether it's commission, disclosure requirements, inspection negotiations, financing errors, listing price changes, time-conflicts, enforcing your business boundaries or something else - there are endless possible challenges for a transaction. How you approach "difficult conversations" matters. Denise will show you how to negotiate these dangerous waters, how to survive them, and how to turn them into something positive.

Handling Buyer Objections in a Fast Market

Working with buyers in a fast market can be tough for agents to navigate. With the fast pace of the market and the competitive nature of offers, an agent has to be able to work fast and to navigate buyer objections.  Come learn how to dialog with your buyers to get them in tip top buying shape. Learn how to handle even the toughest buyer objections. Presented by Denise Lones, CSP, CMP, MIRM.

How to Handle Any Objection

This CD will teach you how to handle objections in a way that will have you excited for the next one. Objections are a person's way of getting more information, stalling or getting ready to buy or sell. Learn these differences and you are home free. This CD will go through every possible objection while selling real estate and show you the successful way to handle every one of them. Also included is powerful material on how to negotiate and make situations win-win for everyone.

Personal Mastery, Part 2 - The Power of Saying No

In part two of three in Denise's Personal Mastery series, Denise addresses the art of saying, "No." Learn how the inability to say no is killing your time and what to do about it.

The Four Different Buyer Personality Types And How To Handle Each Of Them

If you've been in the real estate business for any period of time, you've probably noticed that everybody is different. You naturally connect with some clients while others just can't seem to communicate with you. Why is that? Learn to listen for clues to your client's personality and how to talk to them in a way they'll respond to.

Working with Buyers, Part 4: Difficult Buyers

We get asked this question almost every month: What do I do when a buyer calls and says, "I need to go look at this house, I think I love it and you need to take me out right now!" What do you do?

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