Conflict Management

Without a doubt, there are plenty of opportunities for conflict in real estate, not just with buyers and sellers, but negotiations and conflict with other agents or even conflict with yourself. Learn win-win conflict management skills for a variety of situations and grow both your people skills and your business as a result.

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Club Call - Managing Transaction Conflict

People put all kinds of emotions into both money and property, so it's no surprise that different kinds of conflict appear during property transactions. We will be covering the conflict resolution formula and showing you a variety of examples of how it works - whether it is conflict with buyers or sellers, other agents, or other parties. We had lots of great questions during this call so listen in and enjoy!


Today we're talking about conflict - this is a subject that gets agents nervous and unfortunately holds them back. In this tip Denise introduces how to deal with conflict.

Conflict with Other Agents

When agents represent their clients' needs and these needs differ from your clients', there is bound to be conflict! However, sometimes this conflict rises above mere negotiations. How do you keep a cool head and keep conflict from getting ugly? Watch this Mastery Forum webinar recording and learn how from Denise!

Conflict With Other Agents, Part 2

Denise completes her two part series on conflict between agents on either side of a transaction. This time Denise addresses offer negotiation and rejection.

Conflict With Yourself

In this episode, Denise talks about situations where you are in conflict with yourself - situations where you upset yourself by breaking appointments and commitments that you have made to yourself.

Denise Live! Building Bridges: Conflict Resolution with Supporters

Supporters often struggle with conflict, preferring to stay as far from it as possible, but when you’re in a transaction there can be some tough decisions to be made. So what’s the solution when your supporter client is overwhelmed? How you help them negotiate a strong deal that doesn’t end with anxiety is going depend on your own personality.

Denise Live! Conflict Awareness and You

Personal and professional conflict can do a lot of damage to your stress and ability to perform, ultimately hurting your success. Previously, we've looked at how the "conflict resolution circle" provides a system for working through conflict. This week we are taking a closer look at how your personality influences your conflict strategy.

Denise Live! Finding the Win-Win, Conflict Resolution with Promoters

When their conflict is directed at you or towards the other side of the transaction, promoter personalities can be a challenge to solve problems with. Whether they are moving on with their own solution, not responding to a deadline, or you’ve somehow just pushed their red button. How do you reign it in and close the deal? We’ll be looking at how all personalities can both avoid and resolve conflict with their next Promoter client.

Denise Live! Keeping Transactions Together with Badly Behaving Agents

It is a fact of business that not all professionals are professional all the time. When you are in the middle of a transaction and the agent on the other side is causing trouble, there is money on the line. You need a plan for what to do. Learn from Denise as she shares stories and strategies for dealing with all manner of bad agent behavior!

Denise Live! Navigating Agent Relationships

In an already stressful housing market, how much energy will you spend to make it right when the agent on the other side doesn’t seem to know how to do their job - or maybe doesn’t even want to? Strategies for dealing with and protecting yourself from conflict with other agents.

Denise Live! Overcoming Obstacles - Conflict Resolution with Controllers

Controllers can be tough negotiators. They make quick decisions and solve more problems before breakfast than you might solve in a day. Like anyone, they are not always right - but they want to be right more than anyone. So unless you have confidence, they may have already made up their mind. Today we'll be covering the ins-and-outs of problem solving and closing with controllers for any personality.

Denise Live! Transaction Negotiation

Whether you are discussing price and commission with a client, navigating a buyer offer or seller response, sending a referral, or even preparing to sign at a new brokerage - the ability to negotiate well is a critical skill in your tool box. Learn how to evaluate a situation, when to control your impulses, and what to watch out for when you are negotiating a transaction.

How to Handle Any Objection

This CD will teach you how to handle objections in a way that will have you excited for the next one. Objections are a person's way of getting more information, stalling or getting ready to buy or sell. Learn these differences and you are home free. This CD will go through every possible objection while selling real estate and show you the successful way to handle every one of them. Also included is powerful material on how to negotiate and make situations win-win for everyone.

Overcoming Objections - The Inefficient Agent

In this episode, we're dealing with an agent on the other side of the transaction that is driving us crazy. She has done nothing that she's supposed to do and our buyer is getting ready to walk away from the transaction. How will Denise tell this agent exactly what it is that she's doing wrong and how will she to present it? Watch and see.

Personal Mastery, Part 2 - The Power of Saying No

In part two of three in Denise's Personal Mastery series, Denise addresses the art of saying, "No." Learn how the inability to say no is killing your time and what to do about it.

Personalities: An Overview

Not only is knowing your personality type important for determining the strengths and challenges you face when it comes to adjusting your business plan, it is also important for considering how you communicate with others. Familiarize yourself with this handy overview of the different personality-types and how it affects sales behavior, priorities, expectations, reactions to stress, how they treat money and much, much more.

Referral Agreement Form

Need to send out or receive a referral? Set expectations with the Referral Agreement! This covers everything from contact information, info about the client and their upcoming transaction, communication expectations, what happens with the client once the transaction is over, and even parameters for ongoing referral dollars. Editable Word Document.

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