Past Client Care

Past real estate clients are your source for strong referrals, but only if you keep in touch. Learn how to provide true value after the transaction without feeling cheesy and keep your clients, and referrals coming back for more.

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Denise Live! Interview with Special Guest Brittney Bell

Join us for a special episode of Denise Live as we interview our guest Brittney Bell and discuss her inspiring involvement in service to her community. Across her 16+ years as an agent, Brittney has been involved in organizing a variety of events within her community, including the Feeding the Heart Food Drive, which delivered over one million pounds of food to families in need last year. Learn about how she does it and how you too can find find ways to be a part of your community.

Denise Live! Past Client Neglect

Tips and examples of post-transaction client care that will bring your clients back for more and send referrals your way.

Denise Live! Showcasing Your Value with Annual Client Reviews

One of the most powerful things you can do for your business, while your clients are settling in for a winter nap, is to prepare Annual Client Reviews. Learn what is in one, how to completely wow your clients, and when is the best time to send one - your past clients will thank you!

Denise Live! The Art of Keeping Clients Connected to You

Want more referrals and return clients? Real business building means staying connected and that means consistently having something of value that your clients don’t already know. Denise brings decades of experience in connecting with clients to this week’s episode, including what makes an effective plan, a strong offer, and how to reliably get it done.

Denise Live! The Top 7 Real Estate Client Gifts

It’s the most wonderful time of the year and gifts are on everyone’s mind. How will you honor your clients this year? We have advice for how and when to gift and proven ideas that any client will treasure.

Denise Live! Tips for a Terrific Client Event

Client events are a fantastic way to show your appreciation, built rapport, and stay connected clients - and they can be a lot of fun too! Short on ideas for your next event? Not sure what kind of event best fits your needs and style? Questions about how to get the word out? We have ideas and advice for all this and more.

Denise Live! Your Post-Close Client Care

Want to make a lasting impression after the sale? Denise shows you some great ways to stay top-of-mind in the months after the sale that will increase your referrals and create a raving fan base.

End-of-the-Year Mailers

The end of the year is coming. Do you want to look like the expert and send out some amazing content to your sphere and farm? Join Shauna as she explores some effective ways to convey information on your mail pieces. It is easier than you think!

Follow-Up and Client Care: Annual Client Reviews

Annual Client Reviews allow you to continue building relationships with past clients by delivering a snapshot summary of their home's value. This video in our follow-up and client communication series discusses annual client reviews, and how to implement them in your business.

Follow-Up Tools, Part 4: Annual Reviews

This is part four in our five part series on great follow-up tools. This time, Denise covers the Year in Review report. Learn the three things that this incredible tool can do for your business.

Follow-Up Tools, Part 5: Annual Forecast

The final part of our five part series on great follow-up tools. For this final segment, Denise tackles the annual forecast. This challenging follow-up tool has a lot of bang, but it takes work. Predictions will always open dialog with your clients. Watch to learn more!

How to Hold a Successful Client Appreciation Event

Client appreciation events done right are one of the most effective ways to cement your client base to you for life. Learn what client appreciation events work and which ones will always be poorly attended and how to execute an exciting and memorable event. Hear about real live events that were organized and planned by Denise and her team and hear the amazing results. Denise will show you exactly what needs to be done with checklists, plans and sample letters, invitations and collateral materials for making the event a huge success. Learn what to do before, during and after the event to keep new business coming your way. Don't even think about planning another event without hearing this CD first!

Managing Your Post Closing Program

Have you always wanted a system for staying close to your clients who have recently closed a transaction? Shauna will show you a very easy system to adopt and how to easily manage this utilizing a few different ways. The key is to keep it easy but have maximum impact!

Master Follow-Up Plan

Follow-up is the single most important thing that if you do it right in your business it will always guarantee results for you. Denise talks about the history of the 36-Point System, a successful and time-proven follow-up system that she developed during her many years as an active agent.

My Top Client Care Tools

Once you have organized your database, it's time to think about what you want to send out to its members. While some agents can look at their Dinosaur Book and think, "I have to follow-up with my database this week. I guess I had better write an article," and sit down and actually churn one out in an hour, I have found that most agents will sit down at a blank computer screen and spend an hour stating and stopping. In the end, they are no further along. Articles aren't your only option! Read on for more ways that you can accomplish your client follow-up.

Neglected Client Letter

Do you have a client that you haven't followed-up with in a long time? In a very long time? Then it's time to finally change that. Use our template letter to reconnect with your neglected clients and get your client follow-up back in shape.

Past Client Letter - Asking for Feedback

Use this letter to get more reviews on Zillow or Yelp or to great advice and feedback from your clients after the sale

Past Client Neglect

Learn how systems help to stay in contact with past clients, and the key factors in making your system work for you.

Post Closing 30-Day Follow-Up Email

Use this email to solicit feedback and testimonials from your clients 30 days post-closing.

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