Past Client Care

Past real estate clients are your source for strong referrals, but only if you keep in touch. Learn how to provide true value after the transaction without feeling cheesy and keep your clients, and referrals coming back for more.

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5 Actions to Fill Your Pipeline for a ROBUST Spring!

Real estate coach Denise Lones shares 5 actions you can take today to create strong business activity and results in the coming months.

Above and Beyond the Sale

How to provide five star service to your clients.

Annual Client Review

Want to connect with your past clients and keep connected to what is going on with their property? Denise reviews a cornerstone of her real estate career - the annual client review! Learn why a report like this is important, options for scheduling yours, the information it needs to include for WOW impact, and the communication around the review.

Annual Client Review, Table of Contents

Annual Client Reviews allow you to continue building relationships with past clients by delivering a snapshot summary of their home's value. In any market, clients are hungry for information about the potential value of their home. The Annual Client Review provides that! This table of contents provides an overview of the recommended structure of the Annual Client Review.

Client Appreciation Event Checklist

Remember your save the date cards and check in with your vendor! What else? Oh! Don't forget the thank you notes! We cover all of this and more in this easy-to-follow checklist for client appreciation events.

Client Appreciation Events

Have you always wanted to have an event but not sure how to go about it? Don’t want to be the center of attention, but want a way to connect with your past clients? There are so many different ways to show appreciation to your past clients. Join Denise as she reviews some great ways to connect live and how to plan a successful event.

Client Communication Tool List

To follow-up and communicate effectively you need to have the right marketing pieces to deliver the message. Get our list of the top tools for client communications.

Client Event Planner

Planning an event and aren't sure where to start? Give the event planner a try!

Client Feedback

Are you ready to hear what your clients have to say? We'll talk about the value of client surveys, and why you need to think about incorporating them in your business plan.

Client Survey Tool

You may think you know how you're perceived by your clients, but you may not have the full story. The Client Survey tool helps the most important person in the transaction - your client - measure your performance.

Club Call - A Memorable Close

Our August Club Zebra call was about "A Memorable Close." We discussed the pros and cons of closing gifts, how to stay memorable, how to get those clients to write reviews that will get your phone to ring, and the secret to developing a referral-based business. It is easier than you think, so listen in if you need help building new referrals.

Club Call - Client Appreciation Events

Start the party! How and why you should consider holding a client appreciation event. In this club call we covered how client appreciation events can be an amazing, memorable lead-generating activity and how to create an event plan that satisfies and delivers - so you aren't feeling like you are on stage or that the day is all about you. Listen in and get lots of great ideas for different kinds of events and what made them winners year after year.

Club Call - Honoring Your Past Clients During the Holidays

We're going to be discussing holiday themed events and gifts, how to use these to effectively and authentically communicate with your past clients.

Club Call - Making Moving Day Memorable

Listen to this month's Club Zebra coaching call where Denise presents on how to make your client's moving day a special one that will have them telling their friends and new neighbors all about you. Guest speaker Laurie Way adds her experience and suggestions too. If you're seeking a way to transition your client relationship from active to referrer, you won't want to miss this!

Cultivating Client Loyalty Relationships

When the deal is done, how can you be sure your client will return when they are ready to sell again? Investing in client loyalty means future business for you. And it's not just about sellers, learn the keys to inspiring business loyalty among your clients and contacts at this webinar with Denise Lones.

Denise Live! Earning Points with Your Prospects

Staying “top-of-mind” with your past, present, and potential clients is a critical part of business. So what does it really take to stay top-of-mind with today’s mobile and oft ad-saturated population? Learn how to earn the right “points” every year with prospects in order to keep your business goals in reach all year long.

Denise Live! Easy Custom Reports That Past Clients Love

Providing ongoing expertise to past clients is one of the best ways to impress, create referrals, and ensure return business. A custom report on home values, sales in the clients neighborhood, and changes in the local market can be impactful - but doing that for dozens or hundreds of past clients looks daunting on the surface. Discover easy solutions and tips for personal touches that clients love!

Denise Live! Evolving Your Past Client Connection Program for Today's Market

Do you struggle with keeping in touch with your past clients on a regular basis? When COVID hit, did you lose your marketing voice? Denise will share with you a simple plan, but with big impact, for moving forward in this part three of our 4-part, 90-day business planning series.

Denise Live! Interview with Special Guest Brittney Bell

Join us for a special episode of Denise Live as we interview our guest Brittney Bell and discuss her inspiring involvement in service to her community. Across her 16+ years as an agent, Brittney has been involved in organizing a variety of events within her community, including the Feeding the Heart Food Drive, which delivered over one million pounds of food to families in need last year. Learn about how she does it and how you too can find find ways to be a part of your community.

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