Learn how to communicate with clients through the channels they prefer. Get your message across successfully and consistently - whether by mailer, phone, in-person or online.

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Denise Live: All About Online Reviews

Online reviews can be a big boon to your business, yet many agents overlook or even avoid asking for reviews altogether. It’s time to change that. Learn how to ask for and receive quality reviews, where people should find your reviews, and how to respond to reviews – even bad ones!

Email Communication Samples

At a loss for words? Let us help. Here are three sample emails that cover a range of typical follow-up scenarios.

End-of-the-Year Mailers

The end of the year is coming. Do you want to look like the expert and send out some amazing content to your sphere and farm? Join Shauna as she explores some effective ways to convey information on your mail pieces. It is easier than you think!

Follow-Up and Client Care: Annual Client Reviews

Annual Client Reviews allow you to continue building relationships with past clients by delivering a snapshot summary of their home's value. This video in our follow-up and client communication series discusses annual client reviews, and how to implement them in your business.

Follow-Up During the Transaction

Don't miss this video which focuses on best practices for communication during the transaction.

Follow-Up Tools, Part 1: Quarterly Reports

This series is on great follow-up tools, because follow-up tools are the number one way to stay in touch with your clients - both buyers and sellers. This week we cover the Quarterly Report, what goes in it and what the narration sounds like.

Follow-Up Tools, Part 2: Monthly Market Watch

This is part two of our five-part series on great follow-up tools. In this segment, Denise talks about how you can never have a shortage of follow-up resources and focuses on the Monthly Market Watch mailer. She will cover what your clients want to see in it and how to convey that information effectively.

Follow-Up Tools, Part 3: Articles

In part three of our five-part series on great follow-up tools we cover articles. Denise talks about how sending out articles helps to build credibility and how it is truly a great follow-up tool.

Follow-Up Tools, Part 5: Annual Forecast

The final part of our five part series on great follow-up tools. For this final segment, Denise tackles the annual forecast. This challenging follow-up tool has a lot of bang, but it takes work. Predictions will always open dialog with your clients. Watch to learn more!

Follow-Up: 36 Point System Point Breakdown

How much is an article worth? A phone call? Use this guide when planning your 36 point system

Get Back to Basics with Face-to-Face Communication Skills

What did we ever do without email? Remember the days when we actually had to pick up the phone and have a real conversation every time we needed to convey some information?

Gifts or Events?

5 incredible events and 3 memorable gift ideas for expressing your client appreciation this year.

Having an Opinion

In this quick pep talk, Denise talks about the importance of having your own opinion. Learn how to have a strong, fact-based opinion that people will admire you for.

Makeovers and Meatballs A Cautionary Tale

Recently, I was visiting my parents at their vacation home. We had said many times that the place needed an interior makeover. We decided that now was the time. First stop: furniture. I packed up my Mom, Dad, and kids in the car to go to Ashley's Furniture. I truly couldn't believe the way I was treated. I had my guard up, waiting for an aggressive salesperson to pounce on me - as is often the case at furniture stores.

Managing Your Post Closing Program

Have you always wanted a system for staying close to your clients who have recently closed a transaction? Shauna will show you a very easy system to adopt and how to easily manage this utilizing a few different ways. The key is to keep it easy but have maximum impact!

Master Follow-Up Plan

Follow-up is the single most important thing that if you do it right in your business it will always guarantee results for you. Denise talks about the history of the 36-Point System, a successful and time-proven follow-up system that she developed during her many years as an active agent.

Neglected Client Letter

Do you have a client that you haven't followed-up with in a long time? In a very long time? Then it's time to finally change that. Use our template letter to reconnect with your neglected clients and get your client follow-up back in shape.

Phone Etiquette: The Hidden Moneymaker In Your Business

One of my employees recently pointed out one of her pet peeves - people who create a lousy impression over the phone. It got me to thinking about how important good phone etiquette is to a business.

Rent Deferment Letter

An agreement for working with your rentals during the Covid-19 Pandemic.

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