Learn how to communicate with clients through the channels they prefer. Get your message across successfully and consistently - whether by mailer, phone, in-person or online.

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Call Script Samples

Want to follow-up with a client, but you are not sure what to say? Here are a couple simple scripts to give you a place to start.

Client Communication Tool List

To follow-up and communicate effectively you need to have the right marketing pieces to deliver the message. Get our list of the top tools for client communications.

Client Communication Tracker

Use this Microsoft Excel worksheet to measure and track how well you are keeping in touch with your past/potential clients and your sphere.

Club Call - May 2013 - Generation Communication

Learn how to speak the language of different generations. Each has different expectations, different communication preferences and different sales queues. Denise covers how different personalities come into play with different generations and how your own personality might conflict with some generations.

Club Call - October 2016 - I Won an Award! Now What?

We are coming up on the season of awards - production awards, client care awards and more! Many agents don't know how to share their triumph without making it sound like it's all about them. But we have some secrets that will allow you to shine without the spotlight being on you!

Communication: Email vs Telephone

In this short piece, Denise talks about communication: email and how it compares to the effectiveness of the telephone. Email's a great tool, but find out why you should be picking up the phone!

Contacts and Connection Connection Plans

Denise Lones presents a brief pep-talk on making real estate connections and developing a connections plan.

Email Communication Samples

At a loss for words? Let us help. Here are three sample emails that cover a range of typical follow-up scenarios.

End-of-the-Year Mailers

The end of the year is coming. Do you want to look like the expert and send out some amazing content to your sphere and farm? Join Shauna as she explores some effective ways to convey information on your mail pieces. It is easier than you think!

Follow-Up and Client Care: Annual Client Reviews

Annual Client Reviews allow you to continue building relationships with past clients by delivering a snapshot summary of their home's value. This video in our follow-up and client communication series discusses annual client reviews, and how to implement them in your business.

Follow-Up During the Transaction

Don't miss this video which focuses on best practices for communication during the transaction.

Follow-Up Tools, Part 1: Quarterly Reports

This series is on great follow-up tools, because follow-up tools are the number one way to stay in touch with your clients - both buyers and sellers. This week we cover the Quarterly Report, what goes in it and what the narration sounds like.

Follow-Up Tools, Part 2: Monthly Market Watch

This is part two of our five-part series on great follow-up tools. In this segment, Denise talks about how you can never have a shortage of follow-up resources and focuses on the Monthly Market Watch mailer. She will cover what your clients want to see in it and how to convey that information effectively.

Follow-Up Tools, Part 3: Articles

In part three of our five-part series on great follow-up tools we cover articles. Denise talks about how sending out articles helps to build credibility and how it is truly a great follow-up tool.

Follow-Up Tools, Part 5: Annual Forecast

The final part of our five part series on great follow-up tools. For this final segment, Denise tackles the annual forecast. This challenging follow-up tool has a lot of bang, but it takes work. Predictions will always open dialog with your clients. Watch to learn more!

Follow-Up: 36 Point System Point Breakdown

How much is an article worth? A phone call? Use this guide when planning your 36 point system

Get Back to Basics with Face-to-Face Communication Skills

What did we ever do without email? Remember the days when we actually had to pick up the phone and have a real conversation every time we needed to convey some information?

Having an Opinion

In this quick pep talk, Denise talks about the importance of having your own opinion. Learn how to have a strong, fact-based opinion that people will admire you for.

Makeovers and Meatballs A Cautionary Tale

Recently, I was visiting my parents at their vacation home. We had said many times that the place needed an interior makeover. We decided that now was the time. First stop: furniture. I packed up my Mom, Dad, and kids in the car to go to Ashley's Furniture. I truly couldn't believe the way I was treated. I had my guard up, waiting for an aggressive salesperson to pounce on me - as is often the case at furniture stores.

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