Communication

Learn how to communicate with clients through the channels they prefer. Get your message across successfully and consistently - whether by mailer, phone, in-person or online.

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Call Script Samples

Want to follow-up with a client, but you are not sure what to say? Here are a couple simple scripts to give you a place to start.

Client Communication Tool List

To follow-up and communicate effectively you need to have the right marketing pieces to deliver the message. Get our list of the top tools for client communications.

Client Communication Tracker

Use this Microsoft Excel worksheet to measure and track how well you are keeping in touch with your past/potential clients and your sphere.

Club Call - May 2013 - Generation Communication

Learn how to speak the language of different generations. Each has different expectations, different communication preferences and different sales queues. Denise covers how different personalities come into play with different generations and how your own personality might conflict with some generations.

Club Call - October 2016 - I Won an Award! Now What?

We are coming up on the season of awards - production awards, client care awards and more! Many agents don't know how to share their triumph without making it sound like it's all about them. But we have some secrets that will allow you to shine without the spotlight being on you!

Communication: Email vs Telephone

In this short piece, Denise talks about communication: email and how it compares to the effectiveness of the telephone. Email's a great tool, but find out why you should be picking up the phone!

Contacts and Connection Connection Plans

Denise Lones presents a brief pep-talk on making real estate connections and developing a connections plan.

Denise Live! Building Bridges: Conflict Resolution with Supporters

Supporters often struggle with conflict, preferring to stay as far from it as possible, but when you’re in a transaction there can be some tough decisions to be made. So what’s the solution when your supporter client is overwhelmed? How you help them negotiate a strong deal that doesn’t end with anxiety is going depend on your own personality.

Denise Live! Chasing the Incredible - Working with Promoters

Your client works in bursts. One day it’s ten emails in your inbox, but then when you respond – crickets. Time is still ticking on the transaction clock and making last minute changes to accommodate them can be exhausting. How can you hold their attention and direct their great ideas and energy towards moving forward? Learn how to have your best promoter personality relationship ever.

Denise Live! Enabling Sellers to Sell

Listing inventory is tight, so what can you do when there aren’t enough listings to go around? It is time to take action and find the sellers who would sell if only they had the right information to give them confidence – and you are the expert equipped to help them!

Denise Live! How to Handle Covid-19 Client Concerns, Part 1

Your clients are worried. Your prospects are anxious. How should you respond? Denise shares valuable insight into how you can talk to both buyers and sellers about the current market climate in light of Covid-19 and how you can be a source of calm amid the confusion.

Denise Live! How to Handle Covid-19 Client Concerns, Part 2

Your clients are worried. Your prospects are anxious. How should you respond? Denise shares valuable insight into how you can talk to both buyers and sellers about the current market climate in light of Covid-19 and how you can be a source of calm amid the confusion.

Denise Live! Making Solid Decisions - Working with Analyticals

Your fact loving client can be one of your best transactions ever with proper care and feeding. They appreciate your expertise and will likely read everything you send them and still have more questions - but getting commitment can be elusive and attracting their business requires strong trust building skills. Learn how to attract and connect with your next strategist client at this week’s Denise Live!

Denise Live! Navigating Choices - Conflict Resolution with Analyticals

Whether it’s a client, a broker, or even family, you need a good strategy for resolving conflict with an analytical. More than any other personality, how you choose to adapt to close the deal with an analytical may matter the most, especially where big real estate decisions are to be made. How you react when they need “more” and you need “fast” makes a difference.

Denise Live! The Visuals You Need When Explaining the Market

Denise reveals the top visuals for explaining the market to your clients and advice for presenting them. Wow your next buyer or listing presentation prospects by how prepared you are with expert market advice.

Email Communication Samples

At a loss for words? Let us help. Here are three sample emails that cover a range of typical follow-up scenarios.

End-of-the-Year Mailers

The end of the year is coming. Do you want to look like the expert and send out some amazing content to your sphere and farm? Join Shauna as she explores some effective ways to convey information on your mail pieces. It is easier than you think!

Follow-Up and Client Care: Annual Client Reviews

Annual Client Reviews allow you to continue building relationships with past clients by delivering a snapshot summary of their home's value. This video in our follow-up and client communication series discusses annual client reviews, and how to implement them in your business.

Follow-Up During the Transaction

Don't miss this video which focuses on best practices for communication during the transaction.

 
 
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