The Lones Group -

All Graphics and Content Copyright © 2005, 2012, The Lones Group Inc., except as noted below. ALL RIGHTS ARE RESERVED.

All Marketing Makeover designs are registered copyrights of The Lones Group Inc.

"The Lones Group Inc." logo, trade dress and identifying brand materials are trademarks of The Lones Group Inc.

Portraits of Testimonial and Marketing Makeover Gallery customers are property of their depicted owners and are used with consent.

Legal Notices

All legal inquiries and notices should be sent to:

The Lones Group Inc.
2200 Cornwall Avenue
Bellingham, WA 98225

We value and respect your privacy. Our database of client contact information is used to keep you informed about products, services, and events related to The Lones Group and its activities. We will not sell your contact information under any circumstance. Further, with the exception of the following situations, we will not release your contact information to third parties:

We may release your information to legal authorities if compelled to as part of a legal investigation.
Information that you provide on a sign-in/sign-out sheet for the purpose of certifying your presence at a clock hour class may be released to a state auditor upon the request of the Department of Licensing.
If you participate in a class that we offer - online or offline - that includes an instructor who is not an employee of The Lones Group, then we may share your name, email address and phone number with that instructor. This is so that the instructor may contact you regarding the class, not for marketing or other non-curricular purposes.

Please direct all questions or concerns regarding our privacy policy to support@thelonesgroup.com.

Information Collection, Use and Deletion

The Lones Group Inc. collects personal information such as your name, email address, and zip code when you register with The Lones Group Inc., when you use The Lones Group Inc. products or services, when you visit The Lones Group's website, and when you enter contests and promotions.

Upon registering with The Lones Group Inc., you are no longer anonymous to us. The Lones Group Inc. collects information about your transactions with us. We automatically receive and record information on our server logs about your browsing session while you are present at our website, including your IP address, and the pages, products, and services for which you have made a request.

The Lones Group Inc. uses information collected for the following general purposes: to customize the advertising and content you see, to fulfill your requests for products and services, to improve our products and services, to contact you, and to conduct research.

We reserve the right to send you certain communications relating to The Lones Group Inc. products and services, without offering you the opportunity to opt-out of receiving them. Our weekly newsletter (The Zebra Report) is sent to you with the option to opt-out of receipt.

You can request that your account be converted to "do not contact" status by contacting us. If there is no outstanding balance on your account, you will receive a confirmation that we have converted your account to "do not contact" status. If your account carries a balance, you will continue receiving communications until such date as your account is paid in full. Some of your account information may be kept on file for a certain period of time for the purposes of archiving your past use of The Lones Group Inc. products and services.

Changes to this Privacy Policy

This policy may be updated as needed. In the event we make significant changes to the way we treat personal information, we will send a notice to the primary email address specified in your The Lones Group Inc. account or we will place a prominent notice on this site.

Club Zebra

Club Zebra is a resource center for real estate agents, with both complimentary access and paid subscription options. Regardless of the program level you are participating in, the use of any Club Zebra materials is limited to Club members only. You may not reproduce or share Club Zebra materials you access with the Club.

Articles written by The Lones Group for the purpose of you providing them to your client (indicated by the green content icon shown here: ) are provided with restrictions. You may distribute these articles as your own, without reference to Denise Lones or The Lones Group as the original author of the article, to a specific database of clients and prospects. Articles may not be published in your name by a third party, nor made available for general release in any website, without the prior written permission of The Lones Group. Articles marked as "Blog Content" are an exception to some of the above rules; these articles may be published on your personal blog and are not required to be sent to a specific distribution list.

Interruptions to your Club Zebra membership due to late payments, or cancellation of your Club Zebra membership will result in a loss of access to archived Club articles, webinars, and other content found in the Club Zebra archives and "vault", even should you re-subscribe at a later date. To request a grace period to resolve payment issues and avoid this complication, please contact us.

Clock Hour Certificates

In the event you have misplaced a clock hour certificate(s), or you require us to undertake research on your behalf relative to your clock hour certificate(s), you will be assessed a $25.00 research and discovery fee. This fee is payable prior to us undertaking the research or reissuing your clock hour certificate.

Cancellation and Refund Policy

Physical Products	You have the right to return any product which is damaged or defective. Physical products must be returned in their original packaging within 30 days of the original purchase date. Returned products are eligible for replacement, store credit, or refund at the discretion of The Lones Group. If you purchased a damaged or defective physical product and it was accompanied by a downloadable product, only the physical product is eligible for refund if the downloadable portion of the product has been product has been accessed or downloaded.
Downloadable Products	You may request a refund of any downloadable product within 30 days of purchase, provided you have not accessed or downloaded the product. You may receive either a different product of equal value, store credit, or a full refund at the discretion of The Lones Group. Any refund provided for a downloadable product which has clock hours associated with it automatically terminates your eligibility for any continuing education or clock hour credit for that product.
Live Events	Ticket or reservation costs associated with live events are not refundable except where allowed by contract or The Lones Group Inc's school policy on file with the Washington State Department of Licensing.
Clock Hours	Clock hours at teaching events are eligible for refund before five days prior to the event date. A $10.00 administrative fee is assessed on all refunds for clock hours or you may choose to apply your purchase towards another class. Clock hours become ineligible for refund five days prior to the event date and beyond.
Subscriptions	Refunds are not provided for subscriptions. Trial subscriptions may be terminated at any time before the end of the trial period. All other subscriptions must be canceled in writing, at least 30 days before the proposed cancelation date or through your online account. Written requests for subscription cancelations must be mailed to: The Lones Group 2200 Cornwall Ave Bellingham, WA 98225 Attn: Subscriptions Your subscription may be bound by additional terms as defined by a contract for the product or service. Please refer to your individual contract.
Services	Terms of cancelation and refund are defined by the contract for the service. Please refer to your individual contract. Without limitation, services include business analyses, printing services, follow-up services, coaching, Club Zebra, personality assessments, audio CD products, templates and tools, live classroom education, and design work (Marketing Makeovers).

Limitations of Liability

The Lones Group, Inc shall not be liable to you or any third party for any indirect, special, incidental, punitive, cover or consequential damages (including, but not limited to, damages for an inability to use equipment or access data, loss of business, loss of profits, business interruption or the like), arising out of the use of, or inability to use any Lones Group products or services and based on any theory of liability including breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if The Lones Group, Inc or its agents or employees have been advised of the possibility of such damages and even if a remedy set forth herein is found to have failed of its essential purpose.

Suggestions and Customer Care

If you have suggestions you would like to share, questions or require customer care, please contact us by phone at (360) 527-8904 or by email at support@thelonesgroup.com.