All Graphics and Content Copyright © 2005, 2010, The Lones Group Inc., except as noted below. ALL RIGHTS ARE RESERVED.
All Marketing Makeover designs are registered copyrights of The Lones Group Inc.
"The Lones Group Inc." logo and identifying brand materials are registered ® trademarks (™) of The Lones Group Inc.
Portraits of Testimonial and Marketing Makeover Gallery customers are property of their depicted owners and are used with consent.
Legal Notices
All legal inquiries and notices should be sent to:
| The Lones Group Inc. 2200 Cornwall Avenue Bellingham, WA 98225 |
Privacy Policy
The Lones Group Inc. takes your privacy seriously. Please read the following to learn more about our privacy policy.
What This Privacy Policy Covers This policy covers how The Lones Group Inc. treats personal information that The Lones Group Inc. collects
and receives, including information related to your past use of The Lones Group Inc. products and services. Personal information is information about you that is personally
identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
Information Collection, Use and Deletion
We do not sell or lend your information to other persons or companies outside The Lones Group Inc. The Lones Group Inc. collects personal information when you register with
The Lones Group Inc., when you use The Lones Group Inc. products or services, when you visit The Lones Group Inc. pages, and when you enter promotions.
When you register we ask for information such as your name, email address, zip code. Once you register with The Lones Group Inc. and sign in to
our services, you are not anonymous to us.
The Lones Group Inc. collects information about your transactions with us.
The Lones Group Inc. automatically receives and records information on our server logs from your browser, including your IP address, and the pages
that you request.
The Lones Group Inc. uses information for the following general purposes: to customize the advertising and content you see, fulfill your requests
for products and services, improve our services, contact you, and conduct research.
We reserve the right to send you certain communications relating to the The Lones Group Inc. service, such as service announcements, administrative
messages that are considered part of your The Lones Group Inc. account, without offering you the opportunity to opt-out of receiving them. We also send you the The Lones Group
Inc. Newsletter with the option to opt-out of receiving the Newsletter.
You can delete your The Lones Group Inc. account by contacting us and canceling service. If your account is current, paid in full, you
will receive a cancellation confirmation and will subsequently no longer receive communications relating to the The Lones Group Inc. service, such as service announcements,
administrative messages that are considered part of your The Lones Group Inc. account. If you are not current you will continue receiving communications until such date as
you are current, paid in full. Note that some of your account information may be kept on file for a certain amount of time after your account is deleted, such as your name,
email, address, and phone number for the purposes of archiving your past use of The Lones Group Inc. products and services.
You must specifically opt out of the Newsletter to stop receiving the Newsletter.
Changes to this Privacy Policy
The Lones Group Inc. may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your The Lones Group Inc. account or by placing a prominent notice on our site.
Safari Club
The Safari Club is a private members-only club. The use of any of the Safari Club articles is limited to club members
only. Members may use the articles for their business only. They cannot share, lend, or publish these articles anywhere
but in their own marketing materials for follow-up purposes only. Safari Club members may send out Safari Club articles
as their own, on their own branding, to their client list. A reference to The Lones Group is not necessary. Articles
cannot be used for publication or made available for general release in any website, magazine, newspaper or publication
without the written permission of The Lones Group, Inc.
Interruptions to your Safari Club membership due to subscription payment delinquency will result in
a loss of access to previous months of Safari Club articles, webinars, and other content found in the Safari
Club Article Archives, even should you re-subscribe at a later date. To request a grace period to resolve
payment issues and avoid this complication, please contact our offices.
Clock Hour Certificates
Clock hour certificate replacement requests will be charged a $25.00 research and discovery fee, payable prior to certificate reissue.
Cancellation and Refund Policy
Physical Products |
The Client has the right to return any product which is damaged or defective. Returns must be delivered in their original packaging within 30 days of the purchase date. Returned products are eligible for replacement, store credit, or refund at the discretion of The Lones Group. Physical Product accompanied by Downloadable Product are only eligible for replacement if the Downloadable Product has not been previously accessed or downloaded. |
Downloadable Products |
The Client has the right to request a refund of any downloadable product which has not been previously accessed or downloaded. Once a downloadable product has been accessed by the Client, it is no longer eligible for refund. The client may receive either a different product of equal value, store credit, or a full refund at the discretion of The Lones Group. Requests for a refund of a downloadable product must be made within 30 days of purchase. Refunds of audio education courses terminates your eligibility for any continuing education or clock hour credit for that course. |
Live Events |
Tickets and reservations for Live Events are not refundable except where allowed by contract. |
Subscriptions |
Subscriptions must be canceled in writing, at least 30 days before the cancelation date. We are unable to provide refunds for current and previous subscription periods. Trial subscriptions are not refundable and may be terminated at any time before the end of the trial period. The Lones Group reserves the right to refuse refund for subscriptions which include a minimum term. |
Services |
Terms of cancelation and refund are defined by the contract for the service. Please refer to your individual contract. Without limitation, services include Business Analysis, Printing Services, Auto Follow-Up Services, and Marketing Makeovers. |
Suggestions and Customer Care
If you have suggestions you would like to share, questions or require customer care, please contact us by phone at (360) 527-8904 or by email at support@thelonesgroup.com.