Listing Conflict & Negotiation

There is a lot of room for stress and discomfort when listing a home, whether its a price reduction or counseling a seller on an offer, learn the skills that reduce conflict, set expectations, and create a wow experience.

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Client Questions That Make You Cringe

We've all heard them, even if you've only been licensed for a few months, it's the questions that clients and prospects ask you that make you cringe inside. Clients who want commission discounts, sellers who don't want to do repairs to their home, buyers who demand everything on an inspection be fixed. It's enough to drive an agent crazy! Listen in to how you can effectively approach these situations as we role play through these scenarios and more.

Club Call - August 2012 - Transaction Conflict

When you master being able to handle conflict - and that doesn't mean you'll be able to change every outcome - then you will have grown in being able to control yourself and produce more win-win situations, approach conflict with more confidence and reduce the overall stress of a profession that is frequently visited by conflict. Listen as we talk about how to effectively set and manage expectations, whether you are in a multiple offer situation, price setting, or the dealing with inspection report reactions.

Club Call - July 2018 - Your Listing is Next to What?!

How many times have you gotten a call from a homeowner ready to sell, only to arrive at the house and find the house is next-door to a problem? From hoarders to perpetual remodelers, outspoken political critics, and even people who are just downright mad about boundary line debates, trees, and even wayward pets, what do you do when a listing has the potential to be a disaster? We are going to address it all and welcome your scenarios as well!

Club Call - July 2019 - Overcoming Conflict with Ease and Poise

It is easy to get worked up when someone questions your integrity or if they are making a problem into a much bigger issue than it really is. Denise shares an easy-to-follow formula that will help you take control of yourself, allowing you more control of the situation.

Club Call - March 2015 - Managing Transaction Conflict

People put all kinds of emotions into both money and property, so it's no surprise that different kinds of conflict appear during property transactions. We will be covering the conflict resolution formula and showing you a variety of examples of how it works - whether it is conflict with buyers or sellers, other agents, or other parties. We had lots of great questions during this call so listen in and enjoy!

Club Call - November 2015 - Inspection Objections

From talking to sellers about the benefits of a pre-inspection to discussing inspection findings with your buyers, negotiations and more, Denise will tackle the tough objections both buyers and sellers have around this sensitive topic.  

Club Call - November 2016 - Dealing with Disaster Listings

What do you do if an upcoming listing is a disaster? From working with hoarders to homes that are downright dangerous to enter, Denise will cover the steps you can take to not only get creative, but how to talk with your sellers about the challenges and identify possible solutions.

Club Call - October 2019 - Delivering Bad News

You may have a seller who is unrealistic on price, a buyer who doesn’t have the budget for what they want, a partnership that just is not working out, or even a photographer who doesn’t know what they are doing. As sales people, we want to connect and make everything work, but sometimes it is costing you time, money, headaches, and dragging out the inevitable isn’t good for anyone. But how do you frame up a tough conversation and try to end on a positive note?


Today we're talking about conflict - this is a subject that gets agents nervous and unfortunately holds them back. In this tip Denise introduces how to deal with conflict.

Conflict with Clients

Conflict that arises during a transaction is almost inevitable. With clients buying or selling what is largely their largest asset, financial requirements from a lender with stringent standards, and deadlines down to the wire, conflict with clients is bound to happen. However, how do you stay composed and assume the role of a problem-solver without succumbing to the drama yourself? Denise will be addressing this question and more in this Mastery Forum.

Conflict with Clients

Today transactions are harder than ever to close, they're harder to put together and there are a lot of emotions tied up in the whole deal. But what about when the conflict is between your client and you? How do you deal with that?

Conflict With Other Agents, Part 1

In this two part series Denise tackles how to handle conflict with agents on the other side of the transaction. Learn how to effectively get through this difficulty and not let it sabotage your transaction.

Conflict With Other Agents, Part 2

Denise completes her two part series on conflict between agents on either side of a transaction. This time Denise addresses offer negotiation and rejection.

Difficult Client Conversations

Whether it's commission, disclosure requirements, inspection negotiations, financing errors, listing price changes, time-conflicts, enforcing your business boundaries or something else - there are endless possible challenges for a transaction. How you approach "difficult conversations" matters. Denise will show you how to negotiate these dangerous waters, how to survive them, and how to turn them into something positive.

How to Handle Any Objection

This CD will teach you how to handle objections in a way that will have you excited for the next one. Objections are a person's way of getting more information, stalling or getting ready to buy or sell. Learn these differences and you are home free. This CD will go through every possible objection while selling real estate and show you the successful way to handle every one of them. Also included is powerful material on how to negotiate and make situations win-win for everyone.

How To Win At The Negotiation Game

Negotiation has a bad reputation. From the old image of a used car salesman in a checked sport-coat to the big bank deals we see reported on the nightly news, negotiation has taken on a nasty image. But it shouldn't. Negotiation is an art. It need not be the cruel and cutthroat monster that it appears to be.

Listing Cancellation Letter

Not sure how to end the relationship in writing after you've spoken with your clients? After you have received the documents to release the listing, send a letter thanking them for the opportunity to work together.

Overcoming Objections - Cat Smell

This segment, Denise needs to talk to a seller about a very sensitive issue that she has had feedback on from every single person that has seen her home. Not only are buyers complaining, but visiting agents are complaining too. Watch and see how Denise handles this very sensitive topic with this very sensitive seller.

Overcoming Objections - Low Offer Response

In this segment of Overcoming Objections, Denise meets with a seller because she's received an offer on the seller's home. But, the seller doesn't even want to talk to Denise and is very upset. What has gone wrong? Watch to find out.

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